30-Days Guarantee
You currently have a Nost Solutions Interne hosting plan and you are not satisfied with the quality of our service ?
We will refund the expenses of your monthly, bi-annual or annual susbscription, no questions asked !
You have a 30-days period to cancel our services, starting on the activation date. If you have a monthly subscription, the subscription date of the first month is the one taken into account. The domain registration expenses are not refundable.
To carry out your request, you must send an email to info@nost.net
Veuillez noter qu'à l'intérieur de votre demande, vous devez nous fournirPlease note that in your request, you mush provide :
- Your personal information
- Your account information
Uptime Guarantee
For Web Hosting
The satisfaction of our customers is very important. For this reasonm if your site is not accessble 99,9% of the time in one-month time frame we will :
- Refund 50% of the monthly value of your hosting.
To request a refund, you must send an email to info@nost.net
Please note that in your request, you must provide :
- Date and time the problem started
- Date and time the problem ended
- Result of a ping command on your domain
- Result of a traceroute command on your domain
** This guarantee is ofgfered only to customers who that theNeo, Bronze, Argent, Or, Platine and Pro hosting package
For the server colocation
The satisfaction of our customers is very important. For this reason, if our network is not accessible 100% of the time in a one-month time frame, we will ::
- Refund one week of servicePour faire votre demande de remboursement, vous devez nous faire parvenir un courriel à l'adresse info@nost.net
To request a refund, you must send an email to info@nost.net
Please note that in your request, you must provide :
- Date and time the problem started
- Date and time the problem ended
- Result of a ping command on your domain
- Result of a traceroute command on your domain